If you or a staff member does not receive emails from Tint Wiz, follow these steps:
Make sure the email notification is enabled for business. Using the owner account check settings > notifications
If a staff member is not getting email notifications, make sure he is set up to receive them from settings > manage staff.
Check spam/junk folder. Tint Wiz only sends out transactional emails and follows all the best practices for great deliverability. While rare, it is still possible the email is sent to the spam/junk folder by the custom filters of an email system.
Whitelist the tintwiz.com domain in your email client junk settings. If you are using enterprise email, contact your email provider for instructions to white list a domain.
In some cases, the user account email may have "unsubscribed" from tint wiz emails. Contact Tint Wiz support with that email to re-subscribe.
The recipient's email address may have bounced before because of an inbox or email configuration problem. In that case, Tint Wiz stops sending further emails to that address. Contact Tint Wiz support with that email to resolve the problem.
If a customer does not receive proposal, invoice, or appointment reminder emails. Follow these steps:
Check the email address for typos. Tint Wiz attempts to validate email addresses as you type them in but in cases where the typo is in the name section of the address, validation would not trigger an alert.
Check if the contact is enabled to receive the specific communications (edit contact and see the checkboxes under communication preferences)
Ask the customers to check their spam/junk folders. Tint Wiz only sends out transactional emails to your customers and the emails follow all the best practices for great deliverability. While rare, it is still possible the email is sent to the spam/junk folder by the custom filters of the Email client of the customer.
Ask customers to whitelist the tintwiz.com domain in their email client junk settings. If they are using enterprise email, they can contact their email provider for instructions to white list a domain.
In some cases, the customer may have "unsubscribed" from tint wiz emails completely. Customers can reach Tint Wiz support with their emails to re-subscribe.
The recipient's email address may have bounced before because of an inbox or email configuration problem. In that case, Tint Wiz stops sending further emails to that address. Contact Tint Wiz support with that email to resolve the problem.